如何下单和付款？How to order and pay?
1.注册成为我们的会员 Register to become our membership
2.将商品加入购物车 Add item to cart
3.填写您的资料 Give us your full adress
4.选择付款方式 Choose payment method
a.Tng,QRpay和 银行转账需要上传收据 Upload receipt for Tng,QRpay or bank transfer
b.其他付款方式无需上传收据 Other payment methods do not require a receipt upload
多久会发货？ How long will it take to ship?
预购 Preorder 7-14 working days
现货In Stock 2-4 working days
如果遇到工厂缺货，补货将会稍微延迟。If our factory out of stock,will take some delay for restock.
邮费是多少呢？How much is the shipping fee?
西马运费（West Malaysia）RM7
东马运费（East Malaysia）RM15
其他地区请参考系统的结算 For other regions, please refer to the system checkout.
是否支持退换？It is able to return my item?
货物出门，概不退换 It is no return or exchange of goods
是否支持退款？It is able to refund?
除商品问题（如破洞、拉链坏），一般不支持退款。
本店只能提供建议的尺寸 ，不能以商家推荐的尺码不准确为由申请退款。
预售期间不予退款，请谨慎下单。
Refunds are not supported except for products with problems (e.g. holes, bad zips).
We can only provide recommended sizes and cannot request a refund on the grounds that the merchant's recommended size is inaccurate.
No refunds are available during the pre-order period.
Caution
请确保您提供的联系信息准确且是最新的。如果海关和快递公司无法联系到您，您的包裹可能会被扣留或滞留。
Please ensure your contact information is accurate and up-to-date to avoid any delays or issues during customs clearance or subsequent contact. If customs and courier cannot reach you, your package may be held or detained.
预定的货品一般需要10-14天哦！现货的货品需要1-3天哦！您可以向小助理客服确认是现货还是预购商品❥
Preorder takes 10-14 working days；Ready Stock takes 1-3 working days！You can confirm with the customer service assistant whether it is in stock or pre-ordered❥
不接急单【商品会受到节假日、运输、制作工艺等因素影响，下单前可以询问小助理】【不接受自行下单自行备注时间，下单前可以先询问小助理】下单即不退款【未发货可以商议换款换色换码不退款】，发货后无质量问题不退不换。
We do not accept urgent orders [The products will be affected by factors such as holidays, transportation, production technology,etc., you can ask the assistant before placing the order] [We do not accept own notes time, please ask the assistant before placing the order]
No refunds will be given once the order is placed [If the product is not shipped, you can exchange for a different color or code]. No refund or exchange will be issued if there are no quality issues after delivery.
交易条款 Transaction Terms
客户在接受商品订购与送货的同时，有义务遵守以下交易条款。您在本店下订单之前或接受送货之前，请您仔细阅读以下条款：
1. 订购的商品价格以您下订单时网站价格为准。
2. 请清楚准确地填写您的真实姓名、送货地址及联系方式。因如下情况造成订单延迟或无法配送等，本店将不承担责任：
A. 客户提供错误信息和不详细的地址；
B. 货物送达无人签收，由此造成的重复配送所产生的费用及相关的后果；
C. 不可抗力，例如：自然灾害、交通戒严、突发战争等。
3. 隐私权：本店尊重您的隐私权，在任何情况下，我们都不会将您的个人和订单信息出售或泄露给任何第三方（国家司法机关调取除外）。我们从网站上或电话中得到的所有客户信息仅用来处理您的相关订单。
The customer is obliged to comply with the following terms of trade when accepting an order for goods and delivery. Before you place an order in our shop or accept delivery, please read the following terms carefully.
1. The price of the goods ordered is based on the website price at the time you place your order.
2. Please fill in your real name, delivery address and contact details clearly and accurately. The shop will not be responsible for any delay or non-delivery of orders due to the following circumstances.
A. incorrect information and non-detailed address provided by the customer.
B. goods delivered unsigned for, resulting in duplicate delivery of the costs incurred and related consequences.
C. force majeure, for example: natural disasters, traffic martial law, sudden war, etc.
3. privacy: the shop respects your privacy, under no circumstances will we sell or divulge your personal and order information to any third party (except for access by national judicial authorities). All customer information we receive from the website or over the phone will only be used to process your relevant order.
在法律允许的范围内，UUGIRL STUDIO保留对所有条款进行解释的权利，并有权根据情况取消或增删、修订条款，并于网站等媒体或网点公告后生效。
To the extent permitted by law, UUGIRL STUDIO reserves the right to interpret all terms, and has the right to cancel, add, delete, and revise terms according to the situation, and the terms will become effective after the announcement on the website and other media or outlets.